Welcome to AvoNileMed (avonilemed.com). We respect your privacy and are committed to protecting your personal data and health documentation with the highest standards of medical confidentiality. AvoNileMed operates strictly as an administrative, e-marketing, and medical concierge facilitation service provider connecting international clients with accredited healthcare providers in Egypt.

This Privacy Policy explains how we collect, process, store, and safeguard your data when you request a consultation, submit medical records, pay administrative fees, or utilize our ground concierge logistics.

We collect personal and health-related data necessary to process your case, review medical history with partner doctors, and coordinate your local itinerary:

• Personal Identifiers: Full name, passport details, nationality, phone number, WhatsApp contact, and email address.
• Medical & Diagnostic Records: Medical history, physician notes, diagnostic reports, laboratory test results, surgical history, and uploaded radiology scans/DICOM files.
• Financial & Transaction Data: Payment verification details for the £30 administrative file setup fee and concierge package deposits (processed through secure third-party payment gateways).
• Travel & Ground Logistics: Preferred travel dates, companion details, accommodation preferences, and flight arrival schedules in Cairo.
• Technical Data: IP address, browser type, cookies, and usage patterns when accessing our website.

Your data is processed strictly for legitimate operational and concierge facilitation purposes:

• To review your medical inquiry and establish your official administrative file upon receipt of the £30 setup fee.
• To share diagnostic files with independent, accredited medical specialists and partner hospitals in Egypt to prepare estimated treatment plans.
• To coordinate VIP local ground transportation, accommodation bookings, and personal chaperone logistics.
• To communicate consultation schedules, medical updates, and remote post-treatment follow-up requests.
• To comply with Egyptian legal obligations and enforce our Terms & Conditions of Service.

We do not sell, rent, or commercialize your personal or medical data under any circumstances. Your records are accessed strictly on a need-to-know basis by authorized personnel and shared only with:

• Partner Medical Providers: Licensed hospitals, clinics, and attending surgeons in Egypt directly evaluating your treatment plan.
• Administrative & Translation Coordinators: Internal case coordinators and accredited medical translators facilitating communication between you and the healthcare providers.
• Logistics Partners: Local VIP transport drivers and hotel coordinators (limited strictly to logistics and scheduling data, excluding medical history).
• Legal & Regulatory Authorities: When required by mandatory Egyptian laws or official judicial orders.

We implement robust administrative, technical, and physical security protocols—including Transport Layer Security (TLS) encryption and restricted cloud storage access—to protect your sensitive health data against unauthorized access, loss, or alteration. Access to client diagnostic files is strictly limited to authorized personnel handling your case file.

We retain client records only as long as necessary to fulfill medical coordination, account servicing, and legal compliance obligations.

• You have the right to request access to your personal data or request corrections to inaccurate information.
• You may request the deletion of your medical records from our active coordination databases at any time, subject to legal record retention requirements.
• To exercise your rights or withdraw consent for case processing, please submit a written request to contact@avonilemed.com.